Customer Service Rep III
- 16000BBK Requisition #
- 5 days ago Post Date
This position would be responsible for carrying out the daily operations of the customer support for the assigned business unit.
· Process all revenue customer orders in SAP as per the timelines defined for execution of orders.
· Plan effectively to handle business specific peculiarities like month end peaks, high level of consignment transactions, emergency orders etc.
· Process all other orders like return orders, consignment orders, warranty orders, demo orders etc. as per the timelines defined.
· Process all sales schemes on time, based on approvals and documentation.
· Respond to customer enquiries and resolve complaints in a prompt and effective manner.
· Collect C forms from all customers on a timely basis and process debit notes to customers not providing C forms on time on monthly and quarterly basis.
· Process all freight collections, debit / credits etc. on time quarterly.
· Work with customers, sales, Finance Credit Controller and warehouse to provide afterhours / holidays emergency support.
· Actively engage in periodic internal audits, external audits, consignment stock counts etc. and initiate necessary actions as per audit findings.
· Actively interface with the materials and warehouse functions to ensure that the customer orders are processed in a timely manner and the backorders are minimized.
· Actively engage with other functions like finance, regulatory, IT, legal /BCS, Admin etc. as necessary to provide prompt support to all customers.
· Present reports to customers, sales people and head of customer support as per the periodicity stipulated.
· Update customers on order status, back orders once in a week and update the management on a monthly basis.
· Provide honest, rapid, reliable, and efficient service to all the customers at all times.
· Ensure strict compliance to all legal, regulatory, statutory and ethical norms.
Any Bachelor’s degree [Must Have]
- PG diploma / degree in Business Management or Supply Chain Management (SCM) [Nice to Have, not must]