Credit Services Supervisor
Careers that Change Lives
Transform and lead the operational responsibility for the Credit and Collection function for Saudi Arabia. This strategic role requires extensive experience in a multi-cultural, multi-lingual, dynamic environment where you will be directly responsible for all public sector customers & distributors in Saudi Arabia with a total monthly debtor exposure of approximately $350m USD and indirectly through your assigned team. You will report to the Regional Credit Services Manager.
In this role, you will be required to provide dynamic leadership to staff and ensure that all processes are optimised for effectiveness, efficiency and unique business needs by achieving "right" practice standardisation and compliance with internal controls, policies and procedures. You will also coordinate predictive modelling and analysis to assess the collectability of overdue accounts, segment portfolios and allocate resources accordingly. The Credit & Collections Supervisor will enable the achievement of optimal cash flow while enhancing customer relationships.
A Day in the Life
• Responsible for accounts receivable balances and all related credit and collection activities for public sector clients and provide leadership on proper training & guidance to the collections team.
• Plan and organise team activities across Saudi Arabia - utilising effective recruitment, selection, training, performance management and coaching of staff; setting and monitoring functional objectives to ensure they are met/exceeded.
• Conduct regular account reviews with Credit Services Representatives. To make sure the accounts are reconciled and meet corporate targets for collections, DSO and healthy AR balances.
• Develop and recommend policies and procedures to govern credit and collection activities; determine and close monitor on the cash application on timely manner; calculate bad debt reserves for the top public accounts.
• Monitor public customer accounts for delinquency. Visit customers with large volumes of delinquent receivables and highlight potential risk, and Builds strong relationships with a wide range of internal and external stakeholders in Saudi Arabia and beyond to achieve and demonstrate credibility and controlled performance standards.
• Manage public collection activities to ensure efficiency and compliance of collection efforts and processes, handling escalations and collection disputes from the AR team involved in difficult cases.
• Define public debt collection strategies, objectives and internal operational procedures. Responsible for monthly closing activities, reporting and forecasting related to customer management and defined key performance indicators.
Must Haves:
• Bachelor’s degree in accounting or business Administration.
• 5+ years' experience in public sector credit and collections with a strong collections background and with public sector healthcare clients including Nupco.
• 3+ years' supervisory experience with experience of working in a multinational environment.
• Excellent communication skills, strong customer relations, leadership and team building skills.
• Proven experience of pursuing tasks with energy, drive and follow-through, particularly in the face of resistance or setbacks.
• Understanding of the need to manage the performance and resources of collection team.
• Strong business communication skills in English & Arabic; both verbal and written.
• Excellent attention to detail, strong communication and organisational skills.
• Advanced Excel & PowerPoint skills are essential.
• Experience of an ERP (Enterprise resource planning) system, preferably SAP (Systems Applications and Products ) and FSCM (Financial Supply Chain Management).
Nice to Haves
• MBA Qualification is desirable.
• Project management & Lean Six Segma certification is a plus.
• Power BI experience is a plus.
• Previous Shared Service Centre experience is an advantage.
We Offer
We offer a competitive salary and benefits package to all our employees:
• Flexible working environment
• Annual Incentive Plan % depending on company results
• Pension scheme and group discount on healthcare insurance
• Training possibilities via Cornerstone/Skills Lab
• Employee Assistance Program and Recognize! (our global recognition program)
Our Commitment
Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.
About Medtronic
Bold thinking. Bolder actions. We are Medtronic.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.
In everything we do, we are engineering the extraordinary.
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