Credit Services Representative - Balkan language
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people in our team. Let’s work together to address universal healthcare needs and improve patients’ lives.
We are currently looking for an experienced Credit Services Representative with one of the Balkan languages – Serbian or Croatian or Bosnian or Montenegrin and English language to be based in Prague, Czech Republic.
As member of the Credit and Collections team, you will provide professional and focused services to customers and optimize Medtronic’s cash-flow. You will be responsible for all collections activities on the assigned portfolios (Adriatic region and Bulgaria) as well as for review of customers’ credit reports and other relevant information to assess credit risk and make necessary recommendations and decisions.
For this role, you are required to work from the Prague office 2 days a week, the rest is work from home. Medtronic does not cover the cost of relocation to Prague, Czech Republic.
A Day in the Life
· Interacting with customers and internal stakeholders for collections, order release, setting of credit limits and dispute resolution.
· Responsibility for all collections activities on the assigned portfolios. Activities include minimizing balances on customers’ accounts, timely escalation/resolution of disputes and collection issues through leverage of professional relationships with internal and external customers.
· Providing accurate and informed responses to customers (internal and external) queries through emails and telephone contact.
· Loging all contacts to the relevant systems and follow up on agreements made with customers as per “collection strategy”.
· Adding value to the business by consistently improving processes and maximizing cash flow for the assigned portfolios.
· Analysing credit reports to assess credit risk and making necessary recommendations to the business.
· Preparing reports to aid management and perform account and customer reconciliations as necessary.
· Ad-hoc request to work on projects/jobs within the global finance operations team.
Must Haves
· 2 or more years of experience in customer facing roles, preferably in credit/collections.
· Fluency in English (at least B2) and one of the Balkan languages (Serbian or Croatian or Bosnian or Montenegrin).
· Excellent oral, written, and presentation skills with the ability to deal tactfully, confidently, and ethically with both internal and external customers.
· Computer literate and previous experience with Microsoft Excel, Word and Outlook.
· Ability to identify problems and find appropriate solutions. Attention to detail.
· Ability to follow procedures and guidelines to successfully maintain required standards.
· Ability to work independently, with initiative, being self-motivated, disciplined and with high standard of work ethic in target-driven environment.
Nice to Haves
· Knowledge of basic accounting principles and good knowledge of cash collection processes
· Experience with SAP
We Offer
We offer a competitive salary and benefits package to all our employees:
· Flexible working environment
· Annual Incentive Plan % depending on company results
· Pension scheme and group discount on healthcare insurance
· Training possibilities via Cornerstone/Skills Lab
· Employee Assistance Program and Recognize! (our global recognition program)
Our Commitment
Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.
About Medtronic
Bold thinking. Bolder actions. We are Medtronic.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.
In everything we do, we are engineering the extraordinary.
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