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21000199 Requisition #

Careers that Change Lives

We're a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation.

Be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide. Come strengthen your specialized skills and enhance your expertise. We'll support you with the training, mentorship, guidance, and networks you need to advance, and empower you to work in the way that's best for you.

And we are currently looking for a Credit Services Manager to join our Finance team in Watford.


A Day in the Life

The purpose of this role is to manage the credit and collections activities for Medtronic United Kingdom and Ireland to reach best in class DSO (Days in Sales Outstanding).

The person in this role will be responsible of setting challenging expectations, driving accountability and operational excellence of our central BPO team based in India and our Center of Expertise based in Prague.

In this role, you will develop and maintain a broad set of collaborative relationships across the organization and within our customer’s organization.  You will leverage these internal and external relationships to significantly drive alignment with stakeholders and drive meaningful changes for our customers, contribute to efficient offer-to-cash cycle and ultimately result in improvement of cash collection performance and customer satisfaction.

A specific portfolio of strategic customers will be assigned for you to manage from a cash collections perspective including our largest account which is transforming growing rapidly.

As a Credit Services Manager your main responsibilities will involve:


  • Collaborate effectively across the Medtronic Matrix, partner with and involve others consistently demonstrating that diverse talent, skills and perspectives lead to better outcomes
  • Demonstrate expertise in business acumen and enable strategic direction to achieve quarterly and annual cash collection goals
  • Establish and drive regional strategic direction for cash collection collectively with the UKI CFO while demonstrating a superior understanding of the business to maximize cash collections
  • Work with collection KPI and metrics to provide insights that influence decision making
  • Identify and drive efficiencies and simplification to enhance offer-to-cash cycle and cross matrix processes
  • Coordinate support requests on delinquent accounts
  • Demonstrate a mastery of the public healthcare model and organizational structure, build and continuously nurture strong relationships with our customers
  • Act as a single point of contact for all A/R and collection related activities
  • Coordinate and arrange regular customer visits
  • Work with different internal departments (Finance, Field, Customer Care, Pricing, Supply Chain…) to identify and effectively resolve root cause of issues preventing on-time payment
  • Ensure timely A/R reconciliations
  • Manage blocked orders timely

In return, we will provide you with great training and development opportunities in a growing business where innovative solutions are delivered by industry experts.

Must Haves


  • Bachelor’s degree required
  • Minimum of 5 - 10 years of relevant experience, or advanced degree with a minimum of 3 years of relevant experience
  • SAP experience and general ERP knowledge
  • Experience within the healthcare industry in the UKI
  • Credit and Collection management experience
  • Strong MS office knowledge        
  • Good understanding of IT solution in e-business
  • Experience of working in a matrix organization
  • Project management experience
  • Ability to work with remote and extended teams, including offshore outsourced team
  • Delivers uncompromising quality
  • Delivers results that exceed expectations
  • Superior Business Acumen and ability to think broadly
  • Excellent communication and relationship management skills
  • Creates a sense of urgency and a highly engaged culture
  • Utilizes excellent analytical capabilities to develop data driven innovative ideas


Your Answer

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About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.
We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.


We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.


Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.


Whatever your specialty or ambitions, you can make a difference at Medtronic - both in the lives of others and your career. Join us in our commitment to take healthcare Further, Together.


At Medtronic, you will find a diverse team of innovators who bring their unique backgrounds and their individual life experiences to work every day. We work hard to cultivate a workforce that reflects our patients and partners, we believe it is the only way to drive healthcare forward. We want to attract a diverse workforce, regardless of age, colour, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, veteran status, or any other characteristic protected by state or local law. Join us, and bring the power of your point of view to our culture of collaboration and innovation. It is through strong diversity, inclusion and engagement that we can remain a leader in medical technology and solutions. And by embracing everything you have to offer — your unique perspectives, talents and contributions — we can live up to the promise of our Mission.

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FORTUNE puts Medtronic among the top 20 companies worldwide having a positive social impact through core business strategy.

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We believe that when people from different cultures, genders, and points of view come together, innovation is the result — and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive.