Credit Services Manager
Careers that Change Lives
We're a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide. Come strengthen your specialized skills and enhance your expertise. We'll support you with the training, mentorship, guidance, and networks you need to advance, and empower you to work in the way that's best for you.
We are currently looking for a Credit Services Manager to join our Finance team in Istanbul. The person in this role will be responsible of setting challenging expectations, driving accountability and operational excellence of our credit services teams based in Turkey, Pakistan, and Kazakhstan mainly.
A Day in the Life
The purpose of this role is to manage the credit and collections activities for Medtronic within the TWAL (Turkey, Levant, and Asia) region to reach best in class DSO (Days in Sales Outstanding).
As a Credit Services Manager you will:
• Collaborate effectively across the Medtronic organisation, partner with and involve others consistently demonstrating that diverse talent, skills, and perspectives lead to better outcomes.
• Manage and develop a diverse team of credit services professionals through clear objectives, development plans and coaching.
• Demonstrate expertise in business acumen and enable strategic direction to achieve quarterly and annual cash collection goals by working with collection KPI and metrics to provide insights that influence decision making.
• Establish and drive regional strategic direction for cash collection collectively with the regional senior finance director while demonstrating a superior understanding of the business to maximize sales, cash collection and reduce exposure.
• Identify and drive efficiencies and simplification to enhance offer-to-cash cycle and cross matrix processes.
• Coordinate support requests on delinquent accounts while coordinating and arranging regular customer visits.
• Demonstrate a mastery of the different healthcare models and organizational structure, build, and continuously nurture strong relationships with our customers.
• Act as a single point of contact for all A/R and collection related activities and ensure timely A/R reconciliations of portfolio.
• Work with different internal departments (Finance, Field, Customer Care, Pricing, Supply Chain…) to identify and effectively resolve root cause of issues preventing on-time payment while managing blocked orders timely.
Must Haves
• Bachelor’s degree is required.
• Excellent communication and relationship management skills.
• Fluency in English both verbal and written.
• Credit and Collection management experience.
• Minimum of 5 - 10 years of relevant experience, or advanced degree with a minimum of 3 years of relevant experience and People Management experience.
• SAP experience and general ERP (Enterprise resource planning systems) knowledge.
• Strong MS office knowledge.
• Good understanding of IT solution in e-business.
Nice to Haves
• Experience of working in a matrix organization with remote and extended teams, including offshore outsourced team.
• Project management experience.
• Ability to deliver results that exceed expectations with uncompromising quality.
• Superior Business Acumen and ability to think broadly.
• Ability to create a sense of urgency and a highly engaged culture.
• Ability to utilize excellent analytical capabilities to develop data-driven innovative ideas.
We Offer
We offer a competitive salary and benefits package to all our employees:
• Flexible working environment
• Annual Incentive Plan % depending on company results
• Pension scheme and group discount on healthcare insurance
• Training possibilities via Cornerstone/Skills Lab
• Employee Assistance Program and Recognize! (our global recognition program)
Our Commitment
Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.
About Medtronic
Bold thinking. Bolder actions. We are Medtronic.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day.
Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.
In everything we do, we are engineering the extraordinary.
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