Business Process Specialist
Careers that Change Lives
Join a diverse team of innovators who bring their worldview, their unique backgrounds, and their individual life experiences to work every day. It’s no accident — we work hard to cultivate a workforce that reflects our patients and partners. We believe it’s the only way to drive healthcare forward and remain a global leader in medical technology and solutions.
We are seeking a talented Business Process Specialist to join our team to support us on our ongoing journey around order digitalization and automation within Customer Care & Order Operations.
A Day in the Life
You will be responsible for:
- Supporting the Customer Care Operations function in all e-Business and e-Commerce related matters, and acting as a customer advocate to improve users´ digital experience
- Championing successful onboarding of customers and internal business partners to our eBusiness channels, while effectively navigating inquiries and requests
- Maintaining and managing e-Business objects, such as e-orders, invoices and others
- Analyzing electronic order flows based on data from SAP / Power BI / Process Mining, and recommending process improvements based on data analysis and customer feedback.
- Seeking out, driving and leading opportunities to improve technology through the process improvement of cross-channel eBusiness, in partnership with internal teams
- Building strong, trusted relationships with customers and internal Medtronic teams (i.e. e-Business Center of Excellence, Master Data Operations, IT, Integration Team, Sales Operations Team).
- Staying on top of industry trends, best practices, and emerging technologies related to order management and touchless ordering.
Must Have:
- Bachelor’s Degree is Required
- Minimum 2 years of relevant experience, or advanced degree with 0 years of experience
Your Profile:
- Experience working with B2B e-Business, e-Commerce solutions, with an understanding of GS1 or EDI Systems
- Hands-on experience with SAP (PR1 Production and RR1 Testing Environment)
- Advanced Microsoft Excel experience, with basic knowledge of SQL queries.
- Strong analytical skills to understand complex issues, and strong presentation skills to communicate data analysis with conclusions and recommendations.
- Readiness to take up unexpected challenges and stay motivated to achieve business results
About Medtronic Philippines
Established in 2015, Medtronic Philippines is committed to best-in-class patient and customer experience by delivering capacity, scalability, sustainable productivity levels and innovative solutions to our stakeholders, patients and customers.
The establishment has over 450 employees on-site with more than 60% being female employees
What We Offer
We recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company's success. We believe in rewarding our staff with a complete package of benefits designed to support them at every career and life stage. As a result, our employees have access to the following benefits, to name a few:
- Our global well-being program supports your physical, emotional, social and financial well-being.
- Medtronic Employee Assistance Program offers confidential support and resources to build and enhance employee and organizational resilience, productivity, teamwork and psychologically healthy workplaces.
- Various insurance benefits include Inpatient and Outpatient Medical Insurance, Life, Disability and Accident Insurance.
- We have generous employee referral programs, employees stock purchase plan, leave benefits, and more!
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
