Helpdesk Analyst
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Desired / Preferred Qualification:
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2 years’ experience supporting desktop computers in a Helpdesk / Desktop tiered environment.
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Skilled in personal computer hardware and software in a business environment.
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Experience with three or more of the following: Windows 7/ Windows 10, MS Office 2010/2016 including Outlook, Remote management tools, remote dial-in, Active Directory administration, virtual private network, office productivity tools, web-based applications, TCP/IP
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Formal training or certification in a strategic technology platform (e.g. Microsoft, Cisco) and other network standards such as TCP/IP.
Qualifications:
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Bachelor Degree in Science or Engineering (Computer Science, MIS, EE) or equivalent experience preferred.
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ITIL certification.
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Some experience in IT helpdesk or call center environment
