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Assoc Clinical Specialist

Sales & Marketing Support
170002T8 Requisition #
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Main Purpose:

·        To assist in achieving sales revenue and market share targets by assisting sales reps with customer service and support.

·        To ensure that the Company’s agreed quality standards are maintained with regard to its products, procedures, policies, operations and customer contact.



Key Accountabilities: 

·        Work within and actively promote Medtronic’s core mission, corporate strategies, policies, procedures and Code of Conduct.

·        Provide technical backup at follow-ups, clinics and implants as required.

·        Assist sales reps in providing on-call support, and technical in-services and presentations to customers.

·        Support sales reps with inventory control, including the expedited delivery of stock to customers as needed.

·        Support sales reps’ account sales strategies through regular contact with key specialists and technical staff.

·        Gather market intelligence on customer and competitor activity and communicate to sales reps and sales manager.

·        Ensure the highest level of product knowledge is attained and maintained.

·        Ensure a thorough understanding of and adherence to any corporate or government compliance issue.

·        Ensure a safe working environment in accordance with the relevant Occupational Heath and Safety legislation.




·        Excellent communication and interpersonal skills.  Excellent verbal communicator and presenter

·        Customer focused: Understands and delivers excellent customer service

·        Professional presentation / presence.

·        Enjoys interacting and participating in a team environment.  Can work autonomously.

·        Self motivated and positive

·        Outgoing, confident and friendly

·        “Can do” attitude

·        Demonstrated understanding of the function and purpose of pacing products and operates as a technical support expert

·        Builds credible relationships with all key stakeholders, including specialists and peers

·        Ability to quickly establish credibility with all customers

·        Manages time effectively: Well organized, able to set and reset priorities

·        Willingness and ability to learn complex technical information

·        Technically & clinically astute

·        Enthusiastic, energetic

·        Diplomatic, tactful, empathetic



Experience and Knowledge:

·        At least 1  years solid experiences in  clinical or medical device industry setting

·        Computer literacy including sound knowledge of the MS Office suite of software.




·        Nursing qualifications or  general science/Biology/Biomed degree, or similar preferred

·        Post Graduate qualifications highly regarded



Other Comments or Requirements:

·        Some out of hours work may be required

·        Some overseas travel may be required

·        Possess driving license


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The mission to improve access to healthcare globally is something we are all very proud to work hard toward achieving. Great people, fun atmosphere, big city salaries. The CEO is fantastic - he is a very clear communicator of the mission and is truly dedicating his life to achieving it.
Smart and committed coworkers. Mission driven. Good benefits. Good long term career opportunities. Company is large enough that you can always find interesting projects to work on.
Knowing that everyday your work helps to save lives makes it great place to work. Training on lean practices, quality and other. Excellent peers.


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