Patient Services Training & Quality Specialist - Dutch, German & English
Must Haves
• Minimum of 1-2-year experience of planning and delivering training in a comparable customer support function, covering contact handling procedures, product and system usage (providing training face to face or remotely);
• Experience of setting up and carrying out effective quality monitoring and reporting processes in a contact center or helpline environment;
• Experience in training of employees responding to customers via new technologies (Chatbot, Facebook etc.);
• Proven effectiveness in planning, coordinating with and reporting activities to Operations Head
• Able to demonstrate impact and success achieved as a trainer in measurably improving performance and compliance to target operating and/or service standards;
• Proven communication, listening and motivational skills – must be an effective coach at the frontline advisor level;
• Flexible, prepared in the short-term to take on occasional travel to other WeCare hubs to deliver point training in English language where needed;
• Fluent in Dutch, German and English.
Nice to Haves
• Experience of providing training in a customer support or helpline function within a medical equipment/services or high-tech business;
• Experience in extracting key learnings from training and quality work, turning them into recommendations on best practice, and communicating up to central or regional management;
• A recognized, relevant professional training qualification, certification or accreditation.
We Offer
In our 5th Tenet of our Mission we recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company's success.
Also a competitive package is of course part of that. We offer a competitive salary and benefits package to all our employees:
• Flexible working environment;
• Annual Incentive Plan % depending on company results;
• Pension scheme and group discount on healthcare insurances
• Training possibilities via Cornerstone/Harvard Manage Monitor/GetAbstract
• Employee Assistance Program and Recognize! (our global recognition program)
Your Answer
Is this the position you were waiting for? Then please apply directly via the apply button!
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.
We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.
Let’s work together to address universal healthcare needs and improve patients’ lives.Help us shape the
future.
Founded in 1949 as a medical repair company, we're now among the world's largest medical technology, services and solutions companies, employing more than 86,000 people worldwide, serving physicians, hospitals and patients in over 155 countries.
Whatever your specialty or ambitions, you can make a difference at Medtronic - both in the lives of others and your own career. Join us in our commitment to take healthcare Further, Together.
