WeCare Administrator – Diabetes
Must Haves
- Minimum of 2 years’ experience in a comparable role in a customer support operation:
- must have involved set up and maintenance of customer accounts and management of payments and invoicing, ideally where funding source was a third party (not end user)
- must have involved handling payment or invoicing queries by phone or email, i.e. not pure back-office role
- Proven strong administrative and self-organisation skills: a starter-finisher with persistence and attention to detail
- Proven ability to record and present information clearly and in concise, grammatically correct language - both verbally and written
- A demonstrable record of high performance on compliance with defined financial, administrative and contact handling procedures
- Flexible attitude, comfortable switching between admin tasks and handling overflow calls routed from Product Support
- Competency using headset and computer simultaneously to navigate between screens and software to required information and data, and to input text/data accurately while on-call
- Skilled user of CRM/SAP systems to retrieve or enter required data
- MS Office proficiency (Excel, Word) at intermediate level as a minimum
Nice to Haves
- Prior experience of accounts or funding management with the customer support/services operation of a medical devices/services or high-tech business, and/or where the end user is not the funding source
- Some degree of knowledge of diabetes and/or other medical devices
- Understanding of the UK (or Nordic/ Spanish) healthcare system a strong advantage
- Second Language to professional conversational & written level (Any Nordic language or Spanish)
- Experience in using HTML/ Bulk email software
- Good understanding of GDPR/ data regulations
Your Answer
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About Medtronic
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