Technical Support Clinical Specialist - Call Center
- Minimum of 6 years of relevant experience
Nice to Have
· Advance
practical knowledge with 5 years of experience and a Bachelor’s or Associates
degree or Technical certification program in a health-related field (RN, RT,
biomed, ect.) In lieu of educational
requirement 6+ years call center experience within the medical or
pharmaceutical industry providing clinical and technical support to customers
· Must
have a minimum of 5+ year’s related experience in a call center within a
medical or pharmaceutical industry.
· Ability to read and interpret documents such as procedures and
product operating manuals.
· Ability to accurately document customer information in a clear and
concise manner.
· Ability
to trouble shoot with customers while simultaneously data entering the
information directly into the computer.
·
Demonstrated ability to work in a team environment.
·
Possesses computer skills with experience in Word and Excel. Ability to communicate effectively via verbal
and written forms.
·
Prefer
6+ years call center experience within the medical or pharmaceutical industry
providing clinical and technical support to customers equivalent work
experience. |
·
Able to prioritize and work efficiently while
multi-tasking. ·
Able
to communicate with customers about usage of products and handle
conversations with customer regarding product failure. ·
Ability
to understand complex medical devices and environments in which they are
used. ·
Ability
to work in a challenging, dynamic and schedule-shifting environment. |
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)