Product Support Representative III, Medtronic Care Management Services - Minneapolis, MN
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Must Have: Minimum Requirements
Nice to Have
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
- High school diploma
- Minimum of 4 years of relevant experience
Nice to Have
- Previous experience supporting MCMS Operations
- 2+ years hands-on experience with customer service & technical support and/or equivalent experience.
- Experience working with smart phones and tablets in a support capacity
- Solid interpersonal skills; ability to communicate clearly and effectively-written and verbal
- Positive and professional demeanor
- Strong Customer Focus skills (listening, empathy, solution-focused)
- Composure: Ability to work in high-pressure situations and deal with conflict effectively or escalate need for leadership support
- High attention to detail and strong ability to summarize information using professional grammar and correct spelling.
- Ability to problem-solve and make sound decisions via critical thinking
- Strong work ethic, sense of urgency, and drive for results
- Intermediate to Advanced skills with Microsoft Office & strong abilities navigating several programs/applications at one time.
- Strong typing skills (minimum 40 words per minute)
- Organizational and prioritization skills
- Analytical skills
- Demonstrated ability to work with others and appreciate diversity in a team environment.
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
