Global Service Program Manager
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- Business Analytics & Consulting
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- 240004OB Requisition #
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- Apr 11, 2024 Post Date
Careers that Change Lives
Are you a passionate, dedicated, and motivated Program Manager looking for a new challenge? As the Service Program Manager, you will manage a variety of complex projects and programs to deliver on key business strategies and initiatives. You will work across functions, departments, business units, and geographies utilizing project management and program leadership skills to shape our business. You will become an integral part of the Service organization driving key initiatives to increase both internal and external customer satisfaction.
Be a leader and innovator, while becoming part of the Medtronic family.
This position will be based in Lafeyette, Colorado.
A Day in the Life
As the Service Program Manager you will manage projects and programs by:
- Applying strong project management and program leadership skillsets to plan, initiate, monitor, track, and ultimately deliver service-related projects and programs.
- Lead cross-functional teams for Service projects and programs for the Advanced Surgical Technologies - Visualization operating unit, with a particular focus on business process improvement and development of Service-wide systems and mature cross-functional partnerships.
- Providing service design input on new product development projects.
- Developing and implementing global service strategy for existing and new products.
- Developing and implementing processes across Service to standardize and drive consistency.
- Partnering with cross-functional, global teams to define, implement, and monitor processes and systems to improve service delivery for both internal and external customers.
- Conveying, driving and escalating project statuses, issues, and successes through effective communication with team members, stakeholders, and upper management.
- Effectively meeting milestones and deadlines in an autonomous environment.
- Becoming a service business expert and apply that knowledge to educate and mentor others.
- Applying broad business acumen, including financial modeling, ROI, and other cost/benefit tools.
- Learning and applying a strong understanding of the Service business, products, and clinical applications.
- Learning and applying a strong understanding of Medtronic Service strategies and a solid general business understanding to drive business growth objectives.
- Leading and participating in continuous improvement activities across the Service organization.
- Enforcing quality standards within every project and all day-to-day activities.
Must Have: Minimum Requirements
- Bachelors degree required
- Minimum of 5 years of relevant experience, or advanced degree with a minimum of 3 years of relevant experience
Nice to Have
- PMP Certification (or ability to attain within 1 year)
- 3+ years of experience with medical devices and systems, imaging technology, or other technical disciplines
- Strong written and verbal communication skills
- Microsoft Excel expertise (functions, expressions, pivot tables, formulas, data sets)
- 3+ years of experience leading diverse and complex projects and programs
- Independent thinker with the ability to take both a commercial and operational view of complex situations
- Ability to solve highly complex problems across multiple business functions
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Benefits & Compensation
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). Learn more about MIP and benefits here.
The provided base salary range is used nationally (except in certain CA locations). The rate offered is compliant with federal/local regulations and may vary by experience, certification/education, market conditions, location, etc.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
