Assoc Customer Service Spec
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- Sales & Marketing Support
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- 240004YE Requisition #
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- 6 days ago Post Date
The Product Solution Specialist provides primary support for order fulfillment and inventory activities while utilizing analytical and collaboration with the Operating Units. The individuals in this role have a solid understanding of systems and reporting used to complete inventory transactions and ensure accurate inventory levels are maintained.
With a focus on standard work across the organization, the Product Solution Specialist may support multiple businesses. This role collaborates with departmental and cross-functional personnel to ensure critical processes are completed on-time with high quality. They are results oriented, seek continuous improvement and are adaptable to a changing work environment.
Supply Chain Daily Execution
- Executes daily backorder management and par level variance reports, ships and releases product as appropriate.
- Updates and publishes reporting based on needs of the organization
- Driver in daily shared work including running Winshuttles, reports, lot traces, completes add loss requests, updating TPS errors and alerts and general order management requests through a shared inbox.
· Develops credibility, trust, and respect from internal and external customers and is viewed as a key resource for PSO order fulfillment expertise to accomplish inventory management goals and objectives
- Participates in process improvement initiatives to streamline work across multiple divisions
- Analysis and executes moves of expired inventory in the field to reduce obsolesces
- Participation in standardization and increased efficiencies and automation.
- Supports multiple Operating Units
Closing
- Facilitates order release in partnership with Customer Service to ensure timely product shipment and patient /case needs are met
- Utilizes influence management skills to negotiate with the field regarding the movement of product to meet case or fill from the field requirements
- Able to work flexible schedule as business needs dictate
Cycle Counts
- Executes field cycle count process in accordance with regulatory requirements, Medtronic corporate policies and BU Finance needs, including communication, escalation, research, reconciliation, transactions/adjustments, inquiries, analysis, and response to audits
Development
- Meets deadlines and drives results; proactively communicates and resets expectations when timeline is not achievable
- Possesses effective soft skills to facilitate dialogue to promote and drive action via multiple communication methods, i.e. reporting, email, phone call, etc.
IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME
Education Required
Bachelor’s Degree
Years of Experience
- 1+ year proven customer service or supply chain experience
Specialized Knowledge or Skills Required
- Intermediate knowledge of Microsoft Office (Outlook, Excel, Word, PowerPoint)
Nice to have
- 1+ years of inventory, supply chain, or asset management knowledge
- 2+ years proven customer service experience
- ERP knowledge (e.g. SAP or Oracle)
- Demonstrated systems experience (Excel, Access, Business Objects, etc.)
- Demonstrated ability to communicate effectively and professionally (written and verbal)
- Strong organizational and multi-tasking skills; Highly flexible to changing business needs
- Demonstrated time management and organizational skills
- Proven ability to produce consistent, detail oriented, high-quality work.
- Demonstrated negotiation/influence management skills--positively resolving conflict
- Proven problem-solving skills
- Ability to make sound decisions and drive action independentl
- · Ability to execute logically, calmly, and efficiently in a chaotic and stressful environment
- Knowledge and understanding of supply chain-related regulatory requirements and ability to assess current procedures and resolve gaps
- Experience working in a regulated environment--ideally the medical device industry
- Proactively drives results
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager, recruiter or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
